Get Your AI Receptionist Live (UK, bOnline)
The four steps to have your HelloAIConnect AI receptionist answer calls to your existing bOnline number.
Your AI receptionist will answer calls to the bOnline number your customers already use. We build and set up the AI for you. You only need to do the four things below, and each takes a few minutes.
Here's how a call will reach your AI once everything is set up:
Please start with step 2 as soon as you can. The phone company checks your business address, and that can take a few days.
Step 1: Create your HelloAIConnect account
- Go to helloaiconnect.com and sign up with your email.
- Let us know when you've done it, so we can start building your AI receptionist.
Step 2: Get a phone line for your AI from Twilio, Telnyx or Plivo
Your AI receptionist needs its own phone line, and your bOnline calls will be passed to it. Any of these three companies can provide it, and all three work with us. The account must be in your business's name, so you choose one and set it up yourself.
| Company | UK number, per month | Calls, per minute | Good to know |
|---|---|---|---|
| Twilio | $1.15 | $0.006 | Best-known name, most help guides |
| Telnyx | Shown when you buy | From $0.0032 | Lower call prices, runs its own network |
| Plivo | $0.85 | $0.003 | Cheapest overall |
Not sure? Pick Twilio. Any of them works the same for you. Prices change, so check the latest on each company's website before you buy.
- Choose one of the three companies and sign up on its website.
- Buy a UK local number.
- Fill in your UK business address when asked. This is a legal requirement for UK numbers and can take a few days to be approved.
- Give us access to your new account, so we can connect the number to your AI for you. These companies let you add a second person to your account: we'll send you our email address and show you where to add it. Prefer not to? We can do it together on a short video call while you share your screen.
Step 3: Connect your new number to your AI (together with us)
Once your number is ready, we connect it to your AI together. We set up our side, and one setting in your new phone account sends the number's calls to your AI.
- Send us your new number as soon as you have it.
- Either let us change the setting using the access from step 2, or join a short video call and we'll guide you through it.
Step 4: Send your bOnline calls to the AI
Wait for us to tell you the AI is ready before doing this step. Then choose how you want the AI to help:
| Option | What happens | Where to set it in bOnline |
|---|---|---|
| AI answers every call | All calls go straight to the AI. Your staff's phones don't ring. | Phone settings → Call flows → Temporary divert |
| AI answers when you can't | Your staff's phones ring first. The AI picks up if nobody answers or the line is busy. | Call forwarding, using the "No answer" and "Busy" rules |
- Pick an option and enter your new number from step 2 as the number to send calls to (bOnline's guide).
- Tell us when it's switched on.
You can switch it off at any time in the same place, and your phones work exactly as before.
What we do for you
We handle the rest, with you joining in where noted:
- Build your AI receptionist: its voice, greeting, and what it knows about your business. We'll check the details with you.
- Connect your new number to the AI with you in step 3, and set up our side of it.
- Call the new number to check the AI answers.
- Call your bOnline number from a mobile to check the whole route works. We also check that your call history shows the caller's number, not your own bOnline number.
Once that test passes, you're live. Any questions along the way, just reply to our email or call us.
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